Terms of service

PURCHASE AGREEMENT AND TERMS OF SERVICE:
It is the customer’s responsibility to thoroughly inspect the item for any freight damage or manufacturer’s defects and report to The Family Game Room within 2 business days. Items damaged in shipping will be exchanged for other items at no cost to the customer as long as the damage is notated with the shipping company at the time of the delivery. Do not discard boxes until you have assembled, inspected and tested the product. Minor assembly of the products is required. Read the instruction manual before use. If you don't have any, please contact us info@thefamilygameroom.com

Orders that are canceled prior to shipping will be assessed a 10% restocking fee to cover credit card charges incurred by our company in good faith. Customers
who cancel after an item has shipped will be charged for all shipping costs, and a 15 percent restocking fee to cover costs. Though original shipping is included at no cost, canceled orders will be billed for all costs incurred by our company in good faith, including such original shipping costs.
Orders are rarely delayed, but please note that delayed arrival does not constitute a reason to cancel an order. Customers must provide a telephone number that the shipping firm can use to contact before delivery. CA Residents must pay 9% sales tax. All Shipping costs are standard ground in the lower 48 contiguous states. Alaska, Hawaii and Canada please call.